Excellence in Customer Service & Art of Etiquette
5 days, one week, Sunday to Thursday
5:20 PM to 8:15 PM
- Understood the importance and concepts of customer care and service.
- Recognized basic behavioral patterns of different customer profiles and how to deal with them in a multi-cultural environment.
- Gain the skills to talk on the phone with customers
- Learn about the use of different styles in the art of Etiquette